FAQs

Our standard ingredients include: plain flour, salt, baking powder, butter, sugar, vanilla essence, eggs, pure icing sugar, water, egg white powder, and royal icing. For our vegan cookies, we use vegan butter, sugar, unsweetened almond milk, cornstarch, vanilla extract, almond extract, all-purpose flour, baking powder, and salt. Gluten-free cookies are made with gluten-free flour. Some of our flavored cookies, like the double choc chunky cookies, Pandan and coconut cookies may include additional ingredients. For more detailed information on the ingredients used in specific products, please visit the product page and check the 'Our cookies' page for more information. Feel free to contact us if you would like to know more.

We offer a few delicious options! Choose The Crumb Pack to enjoy a box of six thick, stuffed cookies — you can either select one flavour for all six or go with the Assorted Pack flavour option, where we thoughtfully curate a mix for the ultimate tasting experience. Want full control? Pick our Build Your Own Loaded Crumb Box to customise each of the six cookies with your favourite flavours — mix and match or go all in on your top pick!

We bake all our delicious cookies in an open kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts hang out together. While we try our hardest to keep things separate, we can’t promise there won’t be a little mix-up. If your nut allergy is serious business, we highly recommend having a chat with your doctor before indulging in our sweet treats!

They’ll stay fresh for up to two weeks — our cookies are made with love and no preservatives! If you need more time (we won’t judge), just pop them in the freezer when they arrive. They’ll stay tasty for up to a month! 🧊🍪

Storage Tips: Keep your cookies at room temperature in a cool, dark place. You’ll find cookie care tips inside the box to help keep them in perfect condition! Room Temperature: Store cookies in an airtight container — they'll stay fresh and tasty for up to 14 days. Freezer-Friendly: For longer storage, wrap cookies individually or layer them with parchment paper in an airtight container. They’ll stay delicious for up to 30 days in the freezer.

If your order is delayed but still within the estimated delivery window shown at checkout, please allow additional time for the carrier to deliver it. However, if your order has not arrived by the expected delivery date, please reach out to us at orders@crumbaroo.com and our team will assist you promptly.

Before Shipping: If your order hasn't been shipped yet, you can request a cancellation by emailing orders@crumbaroo.com with your order number. After Processing: Once your order has been processed for fulfillment, cancellations may not be possible.

If your order hasn't been shipped yet, simply send us the new address at orders@crumbaroo.com, and we’ll make the necessary change for you.

Since we focus on providing the highest quality, fresh products, we are unable to accept returns, exchanges, or offer refunds due to the perishable nature of our items. However, if there are any issues with your order—such as damage or errors—we are happy to help resolve it. Please contact us at orders@crumbaroo.com for assistance with any concerns.