Terms & Conditions
Shipping Time
All cookies are baked to order and usually dispatched within 3–5 business days of purchase.
Once dispatched:
Express Shipping: Arrives within 1–4 business days after dispatch.
Custom or large orders may take a little longer , we’ll keep you updated every step of the way.
✈️ International shipping is not available , Crumbaroo is currently serving cookie lovers across Australia only!
Shipping and Care
We ensure your cookies are packaged with care: heat-sealed for freshness and bubble-wrapped to prevent any damages during transit. Once your order is shipped, we cannot be held responsible for any damage during delivery. If your cookies do arrive damaged, please contact us immediately, and we will work with you to resolve the issue. Please note, we do not offer refunds for damaged cookies but can send a replacement.
Delivery Date
When selecting a preferred delivery date, we will ship your order a few days prior to the chosen date. If any delays occur after dispatch, we are not responsible for the delay as it is dependent on the courier. Please note, we do not offer refunds for delayed parcels as the delivery time is an estimate. To avoid disappointment, we recommend selecting a delivery date at least one week in advance.
Shipping Address
Please double-check your shipping address when placing your order. Once dispatched, we cannot alter the delivery address. If shipping to a business address, make sure to include the business name. We do not ship to PO boxes, so please ensure a valid street address is provided.
Order Cancellation & Refund Policy
Once an order is placed, cancellations are not permitted. Refunds are offered in the form of cash refund. Please ensure that all details are correct before finalizing your order, as materials and time have already been allocated to prepare your order.
Damages
While we carefully pack all of our cookies to ensure they reach you safely, Crumbaroo Bakery is not responsible for any damage that occurs during transit. We recommend ordering extra cookies just in case! Unfortunately, we do not offer refunds for items damaged during delivery.
Variations Disclaimer
As our cookies are handmade, slight variations in shape, color, and appearance may occur. These variations are a natural part of the artisanal process and we take great care to ensure that every cookie is crafted with attention to detail. We appreciate your understanding as each treat is uniquely made.